Shipping policy

 

We only ship to the address in Australia, we don't ship to other countries at present.

Shipping Policy:

 

	Shipping Fee
VIC/NSW	Charged according to post code
QLD	Charged according to post code
TAS/ACT/SA	Charged according to post code
WA	Charged according to post code
NT	Charged according to post code

 

Typical Transit Time:
Metro Area:
・VIC, NSW, ACT, SA: 1- 5 business days
・QLD, TAS, WA: 3-10 business days
NT and Regional areas: 4 -15 business days
•Longer transit time may apply during seasonal sales period.

Warehouse working hours: 10 am-4 pm, Mon-Sun.

If the product is pre-sold, the delivery time may be extended. If you have any questions, please feel free to contact us.

 

Our warehouse address: 1/50 McEvoy st Waterloo NSW 2017. Orders normally take 1-3 working days to be processed and depends on current stock level.

Our store will not be held accountable for any delays in carrier delays, and unforeseen circumstances outside of our control. In case of delay in transit, please contact courier using tracking number provided in the dispatch notice email. In most cases, they will be able to solve the problem. If you'd like us to help with any shipping problem, please contact us on support@aupk.au and we will do our utmost to help.

Shipping Notes:

• Please open the package to check the item before you sign for the parcel, if you found any problems just reject it directly.
• Some big items will be separated into a few boxes. If you only receive some parts of the item, please wait patiently and contact us.
• If you want the product can be sent on a specific day, please contact the logistics providers directly.
• Your product may be placed at your door or in the courtyard , please check it in time to avoid missing the parcel .If you still can't find it ,please contact us or logistic provider timely.
• Please pay attention to shipping exclusions and enter the postcode of your delivery address on payment page. Applicable postage and handling fees will be displayed. We only accept requests for changing address in areas where shipping is free before shipped. The buyer need to pay extra freight if want to change the address to remote areas.
• Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
• We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
• Buyers must agree with the above postage and handling terms before purchase.
• Deliveries are automatically labelled as "Authority to leave", which means that they do not require a signature. No redeliver y service, card left and you need to collect them yourselves. If you need DFE to deliver again, then you need to pay for it.
• Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Orders with no shipment service will be cancelled and fully refunded. Please understand!
• We are sorry that the logistics carrier does not allow us to cancel the order in transit after we have dispatched the item for you. So if you don't want to keep the item, please send it back to our warehouse after you receive it. After receiving the item, we will give you the full refund asap.
• Questions about the shipping policy should be sent to us at support@aupk.au